Shipping Policy
1. Order Processing Time
- All orders are processed within 2-3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is confirmed, it enters our fulfillment queue for packing and dispatch.
- You’ll receive a confirmation email with tracking details once your order ships.
2. Estimated Shipping Times
| Country | Estimated Delivery Time |
|---|---|
| Australia | 5–8 business days |
| United Kingdom | 5–8 business days |
| United States | 7–10 business days |
| Canada | 8–11 business days |
| New Zealand | 5–8 business days |
These are estimated transit times and do not include processing. Delays may occur due to customs clearance, peak seasons, or remote area delivery.
3. Shipping Fees
We offer flat shipping fees per country for orders under $300 USD. For orders $300 and above, a discounted shipping fee applies.
| Country | Order Value < $300 USD | Order Value ≥ $300 USD |
|---|---|---|
| Australia | AUD $25 | AUD $35 |
| United States | USD $20 | USD $30 |
| United Kingdom | £20 | £30 |
| Canada | CAD $30 | CAD $40 |
| New Zealand | NZD $25 | NZD $35 |
4. Tracking Your Order
- You’ll receive a tracking number via email once your order has been shipped.
- Track your shipment via our courier’s tracking page or the “My Orders” section of our website.
5. Customs, Duties & Import Taxes
- Orders may incur customs fees, VAT, or import duties depending on the destination country.
- These charges are not included in our prices and must be paid by the customer upon delivery.
- If customs duties are refused and the item is returned, we will refund the product minus shipping/handling charges.
6. Shipping Issues
- For lost, delayed, or damaged parcels, please contact us within 5 business days of the expected delivery.
- The Sen is not responsible for deliveries to incorrect addresses provided by the customer.
7. Customer Support
📧 Email: hi.thesen@gmail.com
🌐 Website:
