Terms and Service

Welcome to The Sen. By visiting our website and purchasing from our store, you agree to the following Terms of Service. These terms are designed to be easy to understand and respectful of our customers.

1. About Us

The Sen offers carefully curated fashion from Vietnamese local brands. We are proud to support local artisans and designers, bringing you high-quality, stylish, and authentic pieces made with care.

2. Product Information

  • We do our best to ensure that all product descriptions, images, and prices are accurate and up to date.
  • Please note that colors may appear slightly different depending on your screen.
  • All items are subject to availability. If a product is unavailable after you place your order, we will contact you promptly.

3. Pricing & Payment

  • All prices are listed in currency based on where the customer is and include applicable taxes unless stated otherwise.
  • We accept secure payments via Shopify Payments, PayPal, Visa, Mastercard, etc..
  • Prices are subject to change at any time, but confirmed orders will not be affected.

4. Shipping Policy

We ship internationally and aim to deliver your order quickly and safely.

Estimated standard delivery times:

Australia: 5–8 business days

United Kingdom: 5–8 business days

United States: 7–10 business days

Canada: 8–11 business days

New Zealand: 5–8 business days

Express shipping is available and typically 1–3 business days faster.

  • Orders are processed in 1–2 business days.
  • Tracking numbers are sent via email within 24 hours of order confirmation.


5. Returns & Exchanges

We want you to be happy with your purchase. If you’re not satisfied, you may request a return or exchange within 5 business days of receiving your order.

Conditions for returns:

  • Items must be unused, unwashed, and in original packaging with tags attached.
  • Customers are responsible for return shipping unless the item is faulty or incorrect.
  • Please refer to our Return Policy for full details.

6. Customer Conduct

At The Sen, we value mutual respect. Our team is here to assist you with kindness and transparency, and we ask for the same in return.

We reserve the right to refuse service or cancel orders if a customer is found to be acting disrespectfully or in violation of these terms.

7. Intellectual Property

All content on our website — including product images, logos, text, and designs — belongs to The Sen or our partners. You may not copy, reproduce, or use any content without permission.

8. Privacy & Data

We respect your privacy and only use your personal information to process your order and improve your experience.
Read our Privacy Policy for more information.

9. Updates to Terms

These Terms of Service may be updated occasionally. Changes will be posted on this page, and continued use of our site means you accept the revised terms.

10. Contact Us

If you have any questions or need support, please contact us:

Email: hi.thesen@gmail.com